Dear Friend,

Ideally, you should drive your IT like a wise stuntman and not a reckless driver. Prior to executing any daring stunt, a stuntman always studies and evaluates all the different parameters involved and all the possible scenarios with their associated level of risk.

Depending on whether the probabilities of success appear to be high or low, the stunt will be marked as feasible or not feasible -- nobody wants to risk loosing their life stupidly.

Once the stunt has been retained as feasible, the execution will be rehearsed many times. First on paper, then mentally.

Over and over, the stuntman will go through the whole event and when he feels ready, he will execute the stunt in front of an audience of astonished people. What appears to be very daring or was even known as impossible to do, has been executed perfectly.

On Thursday May 20, 1999 Robbie Knievel completed such a stunt:

a 231 ft leap over a section of the Grand Canyon. It was certainly one of the most daring stunt. All parameters must have been studied and evaluated with the highest precision:

location, speed, angle, wind, etc... Success was no coincidence.

Let's not forget such a daring stunt is the result of several weeks, if not months of careful evaluations, precise simulations, and a meticulous preparation based on wise decisions -- somebody's life is on the line after all.

What a good example of successful risk-management that is!

It is pretty much the same if you want to run your ITSM vehicle successfully: you need to plan thoroughly, to evaluate carefully.

Weeks or months of preparation would likely be needed in order to be successful but the problem is your boss won't wait that long!

How is your driving, ITSM-wise? Do you step on the gas pedal as soon as you get in your ITSM vehicle without planning thoroughly? How well do you know your vehicle and all the different options? How well do you know the terrain? How precisely have you studied all the different parameters? How well do you know the scope of your Service Improvement Programme? Do you have what it takes to bring a significant improvement to your ITSM practice?

How well and accurately you can answer these questions will of course determine your level of success. There are many more questions you should ask yourself before putting your hands on the steering wheel and firing up the engine.

So everything has been checked and double-checked you say and you are on a full tank and absolutely confident you will be able to drive your ITSM on the road leading to success.

So, you think you are ready, finally, it is reality-check time on the IT battlefield!

But before long, it turns out the road is bumpier than you thought, you see other competitors passing you by and leaving you in the dust. Their ITSM vehicles is way more powerful and these guys know how to drive way better than you do. They drive effectively, efficiently, based on their experience of the road and the many challenges they already have overcome many times.

Your vehicle is puffing, comes to a stop. Out of gas. Out of ITSM ammunitions, that is. You are stranded in the middle of nowhere. It was supposed to be the ride of your life and you are busted. You think of the term "learning curve" and say: "Ok, what I need to learn I will learn by doing, so the more I drive, the better off I will be..."

Only true if you are on an unlimited IT budget -- but who is?

So you're gonna have to take some driving lessons and presto! Don't even think of getting back on the road before improving your driving or you will be toasted pulp for good next time and probably fired!

Have your ITSM vehicle checked by experts for any missing parts and do learn how to drive that thing!

Only there are many instructors that have absolutely no clues whatsoever on how to drive a successful Service Improvement Programme and yet that's another challenge.

If you are tired of visiting smash-repair shops and instead want to learn how to drive your ITSM precisely and efficiently to produce results that you never thought possible, why not listen to a respected instructors in the field?

If you are willing to listen, I am willing to show you how to improve your driving and help you jump over the last remaining difficulties like Robbie Knievel over the Grand Canyon!

2005 by Christophe Poizat - All rights reserved